Professional Services
Functional & Technical Upgrade Assistance
Our clients often fail to plan resources
and hardware appropriately which results in their taking short cuts or reducing
testing in order to achieve target dates. Thomson Reuters PORTIA is a mission-critical system
for each of our client's operation and problems resulting from upgrades are often
compounded by not finding them and planning for them in the testing process. Thomson
can provide services and proven methodologies that will help a client avoid costly
upgrade issues and failed conversions. These services include Test and Production
conversions, workflow analysis, functional testing, benchmark testing, and post-production
support. Thomson Professional Services has extensive experience and insight into
the process and details of a major version upgrade. We can work with clients to
help overcome the pitfalls associated with functional testing which often leaves
them vulnerable to problems rolling out the new release.
Some of the Benefits
that our Professional Services Group brings to the table for a Thomson Reuters PORTIA/Thomson Reuters PORTIA Trade
EQ upgrade include:
- In-depth release knowledge
- Experience!
- Proven methodology and toolsets (including test matrices, file comparison utilities,
etc.)
- Creation of proper testing environments so that daily processing,
interfaces, and report data can be compared version to version. Discrepancies
will be efficiently identified and resolved.
- Issue escalation and tracking
- Direct access to resources at Thomson
- Competency in resolving
workflow issues
- Experience creating effective User Acceptance Testing
plans
- End-user training on new features and enhancements
- Post-production
support to quickly resolve any residual issues
- Provide client the ability
to better allocate internal resources
For more information on the
upgrade services that Thomson can provide, please contact your Account Manager
or Seth Fitts, Director of Product Consulting.
Thomson Reuters PORTIA WORKSHOPS
Take advantage of our Thomson Reuters PORTIA Workshops to streamline your workflow,
automate and optimize your environment, fully utilize the latest Thomson Reuters PORTIA functionality
and much more! Learn more
Functional & Technical Upgrade Assistance
Thomson can provide
services and proven methodologies that will help a client avoid costly upgrade
issues and failed conversions. Learn More
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